Shipping & Returns

1. Our Delivery Promise

At Safavieh Home, we aim to make your delivery experience seamless. We operate our own fleet of trucks with professional technicians and partner with trusted national carriers to bring your purchases safely into your home.

Note: Safavieh Home reserves the right to cancel an order for any reason at any time.

2. Shipping Options & Rates

We ship exclusively within the contiguous United States (we currently do not ship to Alaska, Hawaii, or Puerto Rico).

Delivery Method Description Cost
Standard Delivery (Eligible Orders) Doorstep delivery via FedEx Ground (small items like pillows/rugs) or LTL Freight (furniture/large rugs). Does not include placement or assembly. FREE
White Glove Delivery In-home placement (up to 2nd floor), unboxing, light assembly, and full packaging removal.

$200 Flat Fee


(or 4% for orders over $5,000)
Remote / Fragile Surcharge* Applies to remote locations or items requiring special crating/packaging. Starts at $150
Premium Vendor Fee* Required for specialized vendor packaging on items under $1,250. (Orders over $1,250 automatically qualify for Free Standard Shipping). 10% fee at checkout

*If additional charges apply, our logistics team will contact you prior to shipping for your approval. You may cancel for a full refund if you do not wish to proceed.

3. Estimated Shipping & Delivery Timelines

Tracking information is typically emailed 2–3 business days after your order is placed.

  • In-Stock Safavieh Items: Ships within 1–3 business days; arrives within ~1 week.

  • In-Stock Vendor Items: Delivered within 2–6 weeks.

  • Pre-Order & Backordered Items: Estimated 6–10+ weeks, depending on manufacturer replenishment schedules.

Delays Beyond Our Control: Estimated shipping dates are based on manufacturer data and are subject to change due to supply chain issues, severe weather, labor shortages, or production delays. Safavieh Home cannot guarantee exact manufacturer ship dates.

4. Customer Responsibilities & Delivery Access

Before ordering, customers must verify that items can physically fit through doorways, hallways, staircases, and elevators.

  • Failed Deliveries: If a delivery cannot be completed due to size constraints, or if a non-damaged delivery is refused, the customer is responsible for all return shipping, restocking, storage, and redelivery fees.

5. Order Cancellations

To cancel an order, email home@safavieh.com as soon as possible. Cancellation requests may take up to 3 business days to process.

  • Eligible Cancellations: Orders can be canceled for a full refund only if they have not entered the shipping process.

  • Non-Cancellable Items:

    • Custom or made-to-order items

    • Personalized items

    • Shipping service upgrades

    • Orders already Released or Shipped by the manufacturer/carrier (including LTL freight).

6. Returns & Refund Policy

Due to manufacturer restrictions, many vendor items are Final Sale.

How to Request a Return

If your item is eligible, you must contact home@safavieh.com within 7 days of delivery to request a Return Merchandise Authorization (RMA).

Return Guidelines

  • No RMA = No Refund: Items returned without an approved RMA will be rejected.

  • Condition: Items must be unused, damage-free, and in their original packaging.

  • Return Shipping: Return shipping costs are paid by the customer unless the item was damaged or shipped in error.

  • Processing Time: Refunds are processed within 2–3 weeks after receipt and inspection.

Vendor & Retail Store Returns

If Safavieh Home approves an exception for a "Final Sale" vendor item through a retail location, the return is subject to our store policy:

  1. 50% Restocking Fee

  2. 50% issued as Store Credit

  3. Customer pays all return freight fees.

7. Damaged, Defective, or Incorrect Items

Please inspect your items immediately upon delivery.

If your item arrives damaged:

  1. Take clear photos of both the packaging and the damaged item.

  2. Email home@safavieh.com immediately with your order number, photos, and a description.

  3. Keep all original packaging until your claim is fully resolved.

Freight & White Glove Claims: Orders delivered via White Glove or LTL Freight cannot be refused at delivery unless the wrong item was shipped or visible damage is present. Approved damage replacement shipping is covered by the manufacturer.

8. General Disclaimers

Product Variations

  • Rugs: Patterns and designs may vary based on size. Dimensions are approximate.

  • Colors & Finishes: Differences in monitor settings, lighting, dye lots, and natural material characteristics (wood, stone, leather) can cause subtle color variations. These natural imperfections are not considered defects.

Chargebacks

Customers are strongly encouraged to contact us directly to resolve issues before contacting their bank.

  • Filing a chargeback does not auto-cancel an order or bypass our return policy.

  • If a chargeback is active, any refunds or resolution through Safavieh Home will be paused until the financial institution concludes its review.

Errors & Inaccuracies

Safavieh Home reserves the right to correct pricing, typographical errors, or inventory inaccuracies at any time and may cancel affected orders for a full refund.

Have Questions?

Our support team is here to help!

  • Email: home@safavieh.com

  • Live Chat & Phone: Available on our website