Shipping & Returns
For furniture and larger rugs, we offer LTL Freight shipping via Metropolitan. This is a service we've used in our retail stores with much success for years. Great care is taken to make sure your orders arrive in perfect condition. For smaller items such as rugs & pillows, shipping is done through FedEx Ground at no cost to you.
For White Glove Delivery, the fixed shipping cost is $200 per order (not per item). However, If your order total exceeds $5,000 the shipping cost will be 4%. Select smaller items such as rugs, pillows and accessories ship free via FedEx. If you have any questions before ordering, be sure to reach out by calling, live chat or by email -- firstname.lastname@example.org
Currently we ship within the contiguous United States. We do not ship to Hawaii, Alaska, or Puerto Rico.
Estimated Shipping Times:
In regard to lead time on LTL items, stock merchandise is normally delivered within 4-10 weeks of order. Special order merchandise can take 8-12 weeks to be delivered. Delivery dates are best guess estimates, but we'll certainly make every effort to deliver your order before or within the specified time range.
For items shipped via FedEx, tracking is typically emailed to your email 2-3 days after your order. Most items shipped this way will take 5 business days to arrive to your home.Returns & Exchanges
Merchandise can be returned under limited circumstances. Upon an orders arrival, we ask that customers carefully inspect their product(s) for any damages or defects. Contact email@example.com within 7 days of receiving your purchase in order to initiate a return. Upon contacting us, we will consider your case, and if approved, you will be issued you an RMA (Return Merchandise Authorization). Once you have been issued an RMA number, you may send back your item. Refunds on returned items can take 2-3 weeks to process. *Please note some vendors do not permit returns and are final sale unless item(s) arrived damaged from transit. Contact us if you have a question about a particular item.
Returning items shipped without an RMA will not be eligible for refund. Postage for returns is paid for by the customer. Please make sure your purchased item is in the original packaging and without any damages before sending. Items received damaged will not be eligible for refund.
In the event that an item arrives damaged, be sure to contact us at firstname.lastname@example.org - typically removal will be covered by Safavieh Home unless item is approved for field destroyed. You can contact us via our live chat prompt, or at 516-945-8015.
For items shipped with White Glove Delivery & LTL Freight shipments the SALE IS FINAL and cannot be refused. The customer is responsible for any return freight shipping costs. The only exception is if the wrong item is sent or if item arrives damaged. In that case we can offer Safavieh Home store credit equal to the products value or we can have it shipped back and send a replacement. The return of damaged items will be covered by the vendor unless the item is deemed available for field destroy procedures.
You can cancel your order for a full refund if the shipping process hasn't started. You can no longer cancel after the shipping process has started, so please refer to our return policy above for details if the shipping process has already started.
A cancellation request is not a confirmation of a canceled order. Our team needs to track your order down and try to stop the shipping process before any order is considered canceled. We will do our best to stop the shipment, then we'll confirm to you if we have successfully stopped and canceled an order. It can take up to 3 business days for us to perform this process.
Please note all custom, made to order, Final Sale, Shipping Service Upgrades, and Held Orders/Shipments are not eligible for cancellation.
Important: Any order marked as “Released” or “Shipped” by the manufacturer cannot be canceled. Once the delivery has been released, the order is deemed shipped. This includes delays by freight shipping carriers if the order is being shipped LTL. If a freight delivery is refused – the customer shall be responsible for any return freight shipping costs.
If you would like to have an order shipped outside the United States, please email us at email@example.com with the following information: A link to the product page and the item SKU you wish to order, the total quantity you wish to order and the final delivery address and we'll get back to you immediately. Please be aware that International Orders are subject to duties/taxes, these are the customers obligation to pay. We have experience shipping large pieces of delicate furniture intact so we welcome any requests.